Privacy Policy

At EXCYTECH LIMITED, we are committed to protecting your personal information in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, protect, and disclose your information when you interact with our website and utilize our services.

Information We Collect

  1. Personal Information: When you place an order, request support, or interact with our website, we may collect personal information such as your name, contact details, billing address, and payment information.
  2. Communication Data: We may collect data from your interactions with our customer support team, such as email correspondence or phone conversations, to assist in providing quality service and resolving any issues.
  3. Website Usage and Analytics: Our website may collect and store information about your visit, including your IP address, browser type, device information, and pages visited. We utilize this data for statistical purposes and to enhance your browsing experience.

Legal Basis for Processing

  1. Legitimate Interests: We process your personal information under the lawful basis of legitimate interests to provide our products, services, and support, and to improve your overall experience with our company.
  2. Contractual Obligations: In some cases, we may need to process your personal information to fulfill our contractual obligations, such as processing orders and delivering goods.
  3. Consent: We will only process your personal information based on your consent when required by law, such as for marketing communications.

How We Use Your Information

  1. Order Processing: We use your personal information to process and fulfill your orders, including shipping, invoicing, and communication regarding your purchase.
  2. Customer Support: We may use your information to provide customer support and respond to your inquiries, requests, or complaints.
  3. Marketing: With your consent, we may use your information to provide you with promotional materials, special offers, and updates about our products and services.

Information Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. We regularly review and update our security practices to ensure compliance with GDPR requirements.

Disclosure of Your Information

We may disclose your personal information in the following circumstances:

  1. Service Providers: We may share your information with trusted service providers who perform functions on our behalf, such as shipping, payment processing, and marketing assistance.
  2. Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
  3. Business Transfers: In the event of a merger, acquisition, or sale of some or all of our assets, your information may be transferred as part of the transaction. We will ensure the confidentiality of any personal information involved in such transactions.

Your Rights and Choices

You have the following rights under the GDPR:

  1. Right to Access: You can request access to your personal information that we hold and receive additional details outlined in Article 15 of the GDPR.
  2. Right to Rectification: You can request the correction of inaccurate personal information or the completion of incomplete personal information outlined in Article 16 of the GDPR.
  3. Right to Erasure: You can request the deletion of your personal information under specific grounds outlined in Article 17 of the GDPR.
  4. Right to Restriction of Processing: You can request the restriction of processing your personal information under specific circumstances outlined in Article 18 of the GDPR.
  5. Right to Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format outlined in Article 20 of the GDPR.
  6. Right to Object: You can object to the processing of your personal information under specific circumstances outlined in Article 21 of the GDPR.
  7. Right to Withdraw Consent: If we obtain your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights or for any inquiries regarding your personal information, please contact us at

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with a revised effective date. We encourage you to review this policy periodically for any updates.

If you have any questions or concerns about our Privacy Policy or would like to exercise your rights, please contact us at

Thank you for trusting EXCYTECH LIMITED with your personal information.

Note: This privacy policy is a general example and should be modified to fit the specific practices and requirements of EXCYTECH LIMITED. It is recommended to consult with a legal professional for creating an accurate and legally compliant Privacy Policy.