Terms of Service

EXCYTECH LIMITED, trading as ITEXPERT, UPDIGITALLY, FIRST IDEA WEB & MARKETING, MR. MOBILE, and CLOUDRACK. Please read these terms carefully before using our services. By accessing or using our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please refrain from using our services.

  • Company Structure: EXCYTECH LIMITED operates as a comprehensive 360-degree IT solution provider. Our subsidiary companies include:
  1. ITEXPERT: Responsible for Managed IT services, including Microsoft 365, Cloud Backups, Managed IT Security, Cybersecurity, GDPR Compliance & Training & Sale of IT Equipment.
  2. UPDIGITALLY: Manages billing for web-related services, such as Domain Names, Hosting, SSL Certificates.
  3. FIRST IDEA WEB & MARKETING: Handles website design, software development, app development, social media marketing, Google marketing, website optimization, and web application development.
  4. MR. MOBILE: Specializes in the sale of brand new & certified mobile phones, tablets, laptops, desktops, accessories, and repair parts.
  5. CLOUDRACK: Offers dedicated services for cloud backups and cloud storage.
  • Billing: EXCYTECH LIMITED operates as a comprehensive 360-degree IT solution provider. Our subsidiary companies include:
    • Each subsidiary company within EXCYTECH LIMITED handles its own specific billing functions for the services it provides.
    • Customers are responsible for the timely payment of all services rendered
    • Payment terms, methods, and charges will be specified by the relevant subsidiary company.
  • IT Contacting & Consultation:
    • EXCYTECH LIMITED directly bills for IT contacting and consultation services.
    • Payment terms, methods, and charges for IT contacting and consultation will be specified by EXCYTECH LIMITED.
  • Location:
    • Our company office for correspondence is in Maynooth, UNIT F13, Maynooth Business Campus, Maynooth, Co. Kildare.
  • Disclaimer of Liability:
    • EXCYTECH LIMITED and its subsidiary companies strive to provide reliable and high-quality services. However, we do not guarantee the accuracy, completeness, or reliability of the information and services provided.
    • We shall not be held responsible for any loss, damage, or inconvenience arising from the use of our services.
  • Modification of Terms:
    • EXCYTECH LIMITED reserves the right to modify or amend these Terms of Service at any time without prior notice.
    • It is your responsibility to review these terms periodically for any changes. Continued use of our services after any modifications constitutes acceptance of the revised terms. In the event of a major change that directly impacts the services offered we will also sent notification only to our account customers.
  • Governing Law and Jurisdiction:
    • These Terms of Service shall be governed by and construed in accordance with the laws of Ireland.
    • Any disputes arising from these terms and services shall be subject to the exclusive jurisdiction of the Irish courts.

Returns & Refunds:

At EXCYTECH LIMITED, we strive to ensure your satisfaction with our products. In the event that you need to return or replace a product, please adhere to the following guidelines:

  • Return Requests: All return requests must be submitted to support@itexpert.ie via email within 14 days of receiving the goods. Please provide your order details, reason for return, and any supporting documentation or evidence.
  • Faulty Goods: If you receive a faulty product, we apologize for any inconvenience caused. We will gladly replace the faulty goods for you. Please follow the return request process outlined above.
  • Replacements and Repairs: In cases of faulty goods, we offer replacements or repairs under warranty. Cash refunds are not provided for faulty goods.
  • Credit Note: For approved returns, a credit note will be issued for the value of the returned goods. This credit note can be used for future purchases within our company.
  • Stocking Fee: Please note that a 20% stocking fee will be charged for all returns. This fee is to cover restocking, handling, and administrative costs associated with processing returns.

Shipping & Missed Items in Delivery:

We strive to complete orders and meet deadlines; however, due to unforeseen circumstances, deliveries may be delayed due to logistic issues, custom holds, etc. EXCYTECH or any of its subsidiaries cannot be held liable for any delays in shipment. Please report any missing items in the shipping within 7 days of receiving the goods by emailing support@itexpert.ie. We will not entertain any non-delivery or missing items requests after 7 days.

Payments of Goods & Services:

All PHYSICAL EQUIPMENT must be paid in advance on invoice via Bank Transfer. Any commissioned work on-site installs must be paid 70% at the quote approval and 30% at the finish of works. Additional items or labor days during the project will be billed separately. Recurring services must be paid within 7 days of the invoice, and non-payment may result in the suspension of services. We have not adapted to automated billing, and accounts will be automatically suspended if payment is not received by the due date. Reinstatement of the account and services will incur a re-connection and admin fee of EUR 45 per service.

Ownership of Equipment:

All equipment remains the property of EXCYTECH LIMITED until full payment has been received. If full payment is not made within the specified timeframe, EXCYTECH LIMITED reserves the right to reclaim and repossess any equipment that has not been paid for. Once payment has been received in full, ownership of the equipment will be transferred to the customer.

By using our services and purchasing our products, you agree to adhere to the terms and conditions stated above. These terms may be subject to change, and it is your responsibility to review and comply with the most recent version. If you have any questions or concerns regarding these terms, please contact our support team at support@itexpert.ie.

If you have any questions or concerns regarding these terms, please contact us at the following address OR by email info@excytech.ie.

UNIT F13, Maynooth Business Campus,
Maynooth, Co. Kildare,

Thank you for using our services and placing your trust in EXCYTECH LIMITED.